FAQ

We cannot provide a time frame for offers. This will depend on your points and the availability properties within your preferences. We are unable to offer housing to everyone who applies.

Properties are allocated on the basis of housing need and points are awarded for a range of circumstances e.g. overcrowding, current accommodation having an impact on medical condition.

Your position on the list will change as people are housed and new people apply. This will vary depending on the property being matched and individual preferences within areas, properties and partners. If you match to housing, you will be contacted directly by one of the Fife Housing Register Partners.

Keeping your application up to date with any changes to your circumstances, including changes to contact details, as well as responding to any contact we make ensures your application is always up to date.

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Housing Options Plan

Before you begin your application process you should complete a Housing Options Plan. The Housing Options Plan will provide you with housing options, including advice on how to improve your current housing situation.

Explore all housing options

Use the Housing Options Plan to explore all available housing options such as Private Rent, Mid Market Rent, Buying a home. If you are a Fife Housing Partner tenant most Fife Housing Register partner landlords are now part of our Home Swap service. If you live in Fife and want to move in Fife applying for Home Swap may help you find a home that is better suited to your needs.

Common Assessment of Need/Points Award

All of the Fife Housing Register partners have agreed a common assessment of need for assessing applications. This brings together the best parts of policy and practice within each of the partner organisations to make it simpler for applicants to understand and for staff to work with.

The Common Assessment of Need considers applicants who are:

• Homeless or at risk of becoming homeless
• Living in unfit housing
• Living in insecure housing
• Living in overcrowding conditions
• Victims of violence or harassment
• Having difficulties with their present home due to illness or disability
• Needing to move for social or employment reasons
• In homes that are too big for them
• Needing to move from other parts of the country as part of Home Swap/Mutual Exchange

• Fife Housing register partners keep within the law
• Fife Housing register partners follow best practice
• Applicants can choose who they want to be housed by
• Applicants can have their housing needs considered thoroughly and preferences recorded
• The assessment process is comprehensive and fair
• The assessment of housing needs is linked to an assessment of other needs
• Partners can meet individual applicants’ priorities

Medical Need/Adaptations

Not every housing need requires you to move home. There options for you to remain in your tenancy with help from the Adaptations Team. We do have information for the Adaptations team should you need to contact them.

Should you apply for housing and have a medical need this will be considered as part of the assessment process via completing a Housing Functional Needs Assessment Form.

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Once you have completed your Housing Options Plan, you can make your housing application via Fife Council's Website. This housing application will then be submitted directly to the Fife Housing Register Team for Assessment.

Should you require assistance in completing a Housing Options Plan / FHR Application form you can call Fife Council's Housing information and advice line on 03451 55 00 33 and request an appointment at your nearest Fife Council Customer Service Centre. A Customer Service Advisor will be able to assist you in applying.

Alternatively, you can visit any of our FHR Partner Officers.

If you feel you cannot tell us everything we need to know to assess your application You can call 03451 55 00 33 and depending on what it is you need to tell us, we can either update your information or arrange for you to meet someone to go over this in more detail.

If you have lived outside the UK within the last two years you will be asked to complete a Habitual Residence Test form and provide additional information and proofs. The test is used to establish if you and your household members are habitually resident in the UK and have a right to reside in the UK.

You will be asked to provide proof such as your current UK passport, Notification of benefits, tax notifications. We use this information to assess if Fife Council can be added as a landlord option and if you are eligible to receive homelessness assistance, if relevant.

If you are not from the UK, You will be asked to provide additional information to support your application. You will be advised of the information we require but depending on your circumstances it could include:

 

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Once you have completed your application form your application will be assessed by the FHR Team. If additional information is needed for your application to be fully assessed someone will be in touch with you.

We aim to assess your form within 20 days if all the supporting information is provided.

Once your application has been processed you will receive a letter and an application reference number. Check this carefully to make sure all the details are correct. If you need to give us more information or you feel it has not been assessed correctly, please call 03451 55 00 33 or visit one of our partner offices and we will check it for you.

There is no set time or anticipated wait time for receiving an offer of housing. This will be dependant on your application circumstances, property availability and other impacting factors. Should you be under consideration for an offer of housing, an Allocating Officer from an FHR Partner will be in touch with you directly.

Please also note, we do not accept "Notes of Interests" in empty properties. Should you see/know of a property being empty or about to become empty, please do not call to register an interest in it. Please accept that when an FHR Partner gets notified that a property is going to become vacant the allocation process begins and should you be in consideration for it an Allocating Officer will be in touch with you directly.

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If your circumstances change you should inform us as soon as you can either online; by calling 03451 55 00 33, visiting one of the partner organisation offices or by emailing fhr.team@fife.gov.uk and quoting your FHR Application Reference in the subject bar. Depending on the update you provide this could generate an automatic letter confirming the updated information you have provided, or it could prompt us to contact you for further information.

If you no longer wish to stay on the housing list you can click the “WITHDRAW” when signed into FifeDirect. Or you can complete a withdrawal form online or at any of the partner offices so that you can sign to confirm that you want your application withdrawn. Alternatively you can email fhr.team@fife.gov.uk and quoting your FHR Application Reference in the subject bar.

If you have rent arrears from a current or previous tenancy we will suspend your application for housing. While your application is suspended you will not be made any offers of housing. To have your suspension removed you need to set up a payment plan with the landlord and have made payments for 3 months and be willing to continue to make payments. Once you have made payments for three months you can advise FHR.team@fife.gov.uk or visit/call any Customer Service Centre or any Housing Association partner office to advise. Your current or previous landlord will be contacted to confirm that this is the case. Once this is confirmed the suspension will be lifted and your application will be Live.

If you have outstanding charges for repairs this too can suspend your application and to have the suspension removed, similar to above a payment plan needs to be in place for 3 months before the application can be made Live again. The landlord will be contacted to confirm that this is the case.

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You will be sent a review letter regularly to prompt you to tell us if any of your circumstances have changed and to find out if you want your Fife Housing Register application to stay on the housing list.

You must reply to the review, even if your circumstances have not changed. If you do not reply this could result in your application being closed.

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If you have forgotten any of your signing in details in Fife Council's website, click on the options listed:

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The allocation process has been completed you will receive a Firm Offer letter advising you of the property you have been offered. The FHR Partner issuing you with the offer of housing should be in touch to arrange next steps; accompanied viewing, sign up appointment etc.

Once you have accepted an offer of housing, your application will be withdrawn.

Your landlord will be able to offer you a range of support to help you settle into your tenancy and information on this can be found here.

You can also apply for help from the likes of Scottish Welfare Fund and Big House Project Fife.

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