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HomeAdviceTenancy Support Within Your HomeGlen Housing Association

Glen Housing Association

Glen Housing Association does not provide support directly to tenants, but will ensure that new tenants with specific support needs have a package already in place when they are allocated a property.

A whole range of issues can affect a tenant’s quality of life and their ability to manage in their home and sustain their tenancy. Although we do not provide formal support services or case manage tenants with specific needs, we can provide advice and assistance, including signposting and referring tenants to agencies with the expertise to assist with a range of issues including:

  • Mental health
  • Learning difficulties
  • Drug and alcohol addiction
  • Disabilities
  • Leaving care
  • Domestic violence
  • Poverty/fuel poverty
  • Extreme youth or immaturity
  • Young parents
  • Older people with support needs
  • Families with support needs
  • No established local networks

Our Tenancy Sustainment Policy sets out the following 3 key objectives.

Prevention

Taking steps prior to and from the commencement of a tenancy which will identify issues and assist in sustainment.

Tenancy Support

Being proactive in identifying prospective and existing tenant vulnerability issues and ensuring the appropriate support is put in place to sustain a tenancy.

Partnership Working

Developing networks and partnership working with other agencies to address vulnerabilities and assist in sustaining tenancies.

Any existing tenant who would benefit from this service should contact the office on

01592 621188 or email info@glenhousing.co.uk

In this section

Service Update

FHR Assessments Update

Applications are being assessed within 20-days and the FHR Team are working on applications dated from 30th May currently.

FHR Review Letters

There has been an issue in sending out some of our annual review letters. We apologise for any issues caused by this and are happy to reinstate any applications impacted by this. If you receive one of the delayed review letters please contact us at FHR.StayOnHousingList@fife.gov.uk as soon as possible

Contacting the FHR Team

The FHR Team are unable to reply to individual emails received due to additional pressures caused by the Housing Emergency. This email address should continue to be used to provide additional information regarding your application, an automatic reply will confirm we have received your information. If you are looking to make any changes to your application please see link to do this online here Update/Change in Circumstances | Fife Housing Register

Any Post being sent to the FHR Team should be sent to the following;

Fife Housing Register Team, Cowdenbeath Customer Service Centre, Brunton House, High Street, Cowdenbeath, KY4 9QU.

Alternatively you can;-

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